Use case · solution pattern, not a customer claim
Service technicians search PDF manuals, SharePoint, old tickets, network drives, and email. Different spare-part names and document versions extend diagnosis and increase questions to specialists.
Data landscape
The first step is not a new platform for its own sake. It creates traceable access to the sources that shape the process today.
SAP PM or CS, Microsoft Dynamics 365, MES and service systems, SharePoint, Confluence, Jira Service Management, PDF manuals, CAD drawings, maintenance records, and spare-parts catalogues.
First project scope
The starting point is limited to one product family, one plant, or an approved document set. Answers show their source and document version and can state clearly when no dependable answer is available.
Constrain
Select one product family, one plant, or 5,000 to 20,000 approved documents.
Connect
Connect documents, metadata, versions, and existing access rights in one search.
Review
Use experienced specialists to test real service questions against expected sources.
Observe impact
Observe search time, answer quality, user feedback, and avoided escalations.
The honest objection
The dependable response
That is why the pilot starts with access-controlled retrieval. Answers use approved documents only, cite the location and version date, and provide a clear option when evidence is missing.
Conditions
A sound starting point needs clear data, accountability, and boundaries. Missing conditions are made visible rather than hidden.
When personal data is processed, requirements include purpose limitation, data minimisation, access protection, and deletion rules. Works councils and data protection stakeholders should be involved early where the specific use requires it.
Personal accountability
Umar Qureshi, Data & AI Expert
The technical background spans data engineering and platform architecture through enterprise search and responsibly integrated AI systems. The assessment remains grounded in your process and system landscape.
Free initial assessment
In the discovery call, we assess sources, permissions, and a sensibly bounded document set.
The initial consultation and joint use-case discovery are free and non-binding.
Orders arrive as PDFs, spreadsheets, emails, or free text. Differences in items, quantities, prices, or addresses are often found late.
ERP, accounting, banking, and specialist systems use different identifiers. Reconciliation remains trapped in spreadsheets, emails, and personal comments.
Evidence sits in tickets, policies, training lists, approvals, and emails. Currency, completeness, and provenance are difficult to see.
